Shipping Information

Shipping & Delivery Policy

At Lovelle Jewellery, we understand that your jewellery is more than just a purchase — it is an investment, a gift, or a special symbol of life’s most treasured moments. We take great pride in ensuring that every order is packaged with care, securely shipped, and delivered to you as quickly as possible. To give you peace of mind, we’ve outlined our complete shipping and delivery policy below.

Order Processing

  • Processing Time: Orders are typically processed and dispatched within 1–3 business days after payment is received, unless otherwise stated for custom-made pieces.

  • Custom & Made-to-Order Items: Please note that bespoke or made-to-order jewellery may require additional production time. Estimated completion times will be provided at the time of purchase.

  • Dispatch Confirmation: Once your order has shipped, you will receive a dispatch confirmation email containing your tracking number and courier details.

Shipping Within Australia

Free Shipping

All jewellery orders placed by Australian customers are eligible for free shipping, no matter the value. We want to make your shopping experience seamless and stress-free by removing extra postage costs on your jewellery purchases.

Shipping Method

All orders are sent via Australia Post Express Post, a reliable and fast delivery option. Every delivery requires a signature upon receipt, giving you assurance that your order is handed directly to you or an authorised person.

Estimated Delivery Times

Australia Post Express Post aims to deliver within 1 business day in metropolitan areas. Please note that this is a guideline only — delivery times may vary depending on your exact location and seasonal demand. Regional and rural addresses may take slightly longer.

Responsibility for Delays

Once your jewellery has been dispatched from our workshop, it is in the hands of Australia Post. While we work hard to meet delivery timeframes, Lovelle Jewellery cannot accept responsibility for postal delays or disruptions that are outside of our control.

International Shipping

We are delighted to offer international shipping so customers around the world can enjoy our handcrafted designs.

Shipping Fee

  • International orders are shipped via Australia Post International Express Post.

  • A flat AUD $30 shipping fee applies to all international orders.

Delivery Method

  • By default, we use Australia Post International Express Post, which provides reliable tracking and fast delivery.

  • If you would prefer to use a different courier service (such as FedEx, DHL, or UPS), this can be arranged upon request at the customer’s expense. Please contact us at lovelleqvb@gmail.com — our team will be more than happy to assist you.

Delivery Timeframe

  • The estimated delivery time for international orders is within 2-3 weeks, depending on your location and customs clearance.

  • Please note that this timeframe is a guideline only and cannot be guaranteed.

Taxes and Duties

  • Customers may be subject to import duties, tariffs, and local taxes imposed by their own government. These charges are determined by your country’s customs authority and are not included in our prices or shipping fees.

  • Tariffs and taxes vary widely between countries and sometimes even between states or provinces within the same country.

  • Any such fees are the customer’s responsibility and must be settled directly with your local customs office or courier service before delivery can be completed.

  • We strongly recommend checking with your local customs authority to understand potential charges before placing an order.

Delivery & Insurance

Your jewellery is precious, and we take every step to protect it. Every order shipped by Lovelle Jewellery is fully insured during transit until it is signed for at its destination. This means your piece is safeguarded from the moment it leaves us until the moment it reaches you.

Signing for Your Package

Every package is sent with a signature required on delivery. If no one is available at the time of delivery, the parcel will be redirected to your local post office, where you can collect it by presenting valid photo ID.

Authority to Leave Goods

If you have provided authority to leave your order without a signature, please note that you assume full responsibility for the parcel once it has been delivered to the specified location. Insurance coverage ends once the item is left at your delivery address.

Delivery Timeframes

While we always aim for prompt delivery, please note that all delivery timeframes are estimates only. Unexpected delays due to customs, postal networks, or courier systems may occur and are beyond our control.

Alternative Delivery Options

We understand that some customers may prefer to use a specific courier or delivery service for added convenience. If you would like to make alternate arrangements, we are happy to organise this for you at an additional fee. Please contact us before your order is shipped so we can accommodate your request.

Tracking Your Order

  • All orders come with tracking numbers so you can follow your delivery progress online.

  • Tracking details will be provided in your dispatch confirmation email.

  • For international shipments, tracking updates may take additional time to appear once parcels reach customs in the destination country.

Packaging & Presentation

  • Every item purchased from Lovelle Jewellery is carefully packaged in our signature presentation boxes, designed to protect your jewellery and make every delivery feel special. Orders are securely wrapped for transit, ensuring they arrive in perfect condition.

  • All parcels are discreetly packaged externally to reduce risk of theft during transit.

Insurance & Responsibility

  • All shipments are insured while in transit until signed for at the delivery address.

  • If you authorise “Authority to Leave” without a signature, insurance coverage ends once the package is delivered, and you accept full responsibility.

  • If your package is lost or damaged in transit, please notify us immediately so we can lodge an investigation with the courier.

Special Circumstances

Holiday & Peak Periods

  • During busy periods such as Christmas, Valentine’s Day, Mother’s Day, or Black Friday sales, please allow for potential delays due to courier demand.

Change of Address After Purchase

  • If you need to update your delivery address after placing your order, please contact us as soon as possible. Once dispatched, address changes are not guaranteed and may incur additional fees.

PO Boxes & Parcel Lockers

  • We are able to deliver to PO Boxes and Parcel Lockers in Australia via Australia Post Express.

  • For international customers, a residential or business street address is required (couriers cannot deliver to PO Boxes internationally).

Customer Service & Support

At Lovelle Jewellery, our team is here to help at every stage of your order. If you have any questions about your delivery, shipping options, or require tracking information, please contact our customer service team. We are committed to keeping you informed and ensuring your order arrives safely.

Thank you for choosing Lovelle Jewellery. Whether your purchase is for yourself or a loved one, we are honoured to be part of your special moments, and we are dedicated to ensuring your jewellery arrives securely, beautifully presented, and on time.