At Lovelle Jewellery, we take pride in our customer service and product quality, and we back this exceptional reputation with our 12 month manufacturing warranty against defects, giving you piece of mind that the quality of your investment is assured. 

We want you to have an amazing Lovelle experience all the way from your initial enquiry to many years of enjoying your jewellery. 

Manufacturing defects refer to the structure of the jewellery itself, although rare, if it does happen, it will usually show up within the first few months of you wearing your jewellery. 

Any manufacturing defects found in any Lovelle item during that period will be repaired or replaced by us at no charge. Lovelle Jewellery will also cover shipping/postage both ways. So you do not incur any cost or inconvenience.

What is Covered By Lovelle Jewellery Warranty?

Some examples of manufacturing defects that are covered under our warranty include

· Porosity, surface pores and blemishes in the metal

· Uneven settings such as 

· Chips, scratches or nicks in stones at time of collection

· Rhodium plating ‘splashes’ staining on the metal.

Loose Stones?

If within 12 months of initial purchase, Lovelle will cover the loss of small Moissanite or Lab Grown Diamonds up to and including 2.5mm, where the loss of these stones were not caused by damage to the stones, or to the jewellery experiencing external pressure exerted onto it. 

After 12 months time from purchase, any stone loss is considered normal wear and tear of the item and is not covered by our warranty.

We do not cover or insure for the loss of jewellery or Moissanite or Lab Grown Diamonds larger than 2.5mm. We strongly recommend that you get Jewellery Insurance for coverage of this, Lovelle Jewellery can help you with a great price for your policy to ensure your jewellery is safe, no matter where you are.

What is Not Covered?

· Abrasions, dents & scratches to your jewellery due to normal wear and tear.

· Settings and/or prongs that are bent or broken due to wear and tear or abuse.

· Broken necklace chains that are not due to manufacture fault

· Discoloration that is due to exposure to chemicals, and make-up.

· Gemstones that are chipped, scratched, nicked or broken due to wear and tear or other damage.

· Loose stones due to wear and tear or abuse.

Diamonds and Moissanite are hard gemstones, but they are certainly not indestructible, If a gemstone is knocked, they can chip or crack which is why we recommend you take care in handling your jewellery to preserve their longevity. 

Gemstones set with exposed edges, such as in a prong setting, will have a higher chance of sustaining damage.

Lovelle recommends you have your jewellery checked annually to ensure all stone settings are secure. We also recommend a clean and polish which will have your jewellery looking as magnificent as the day you first saw it. We offer special prices for your jewellery servicing for these additional services.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

· cancel your service contract with us, and

· refund for the unused portion, or reimbursement for its reduced value.

· You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does amount to major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to reimbursement for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Claiming Your Warranty

If you feel your jewellery has any manufacturing issues, please contact Lovelle Jewellery for evaluation, along with a copy of the original invoice and we will be happy to help resolve any issues.

· If you are sending your Jewellery to us for inspection, a $20 two-way postage fee (Australia Wide) or $60 two-way International Post (International) will be required as a deposit.

· Lovelle will then determine whether your jewellery is to be repaired under warranty.

· If the damage is not under warranty, we will happily provide a competitive quote of the repair of your item for your approval. If you don’t wish to proceed, we will then send it back with your pre-paid postage.

· If the damage is indeed due to manufacturing defect, Lovelle will repair or replace your item free of charge and refund your postage deposit.

How should I care for my Jewellery

Lovelle strongly recommend taking your jewellery off during any duties such as sports, gym, physical housework and other general hands on work. You will be amazed at the difference this makes to the look and feel of your jewellery.

Please refer the Lovelle Jewellery Care page for further tips.

Return Policy

We cannot exchange or refund without the invoice or proof of purchase. It is the customer's responsibility to keep the invoice as proof of purchase for exchanges or refunds.

We exchange items within 14 days in their original condition.

Choose your jewellery carefully as there is no refund on change of mind or incorrect choice.

Due to health regulations, pierced earrings will not be subject to exchange or refund unless defective.

If you wish to return an item that is faulty or defective, we reserve the right to have the item be assessed to determine if you are entitled to an exchange, refund or repair.

No refunds, exchange or credit will be given if the item is damaged due to everyday wear, neglect, misuse or similar. You may choose to repair the item at your cost.

Rings that are returned will be subject to a cancellation fee if they have already been resized.

Lovélle Jewellery, on a case by case basis, reserves the right to refuse exchanges or refunds under our discretion.